Shipping & Delivery

Shipping & Delivery - Everything You Need to Know

Worldwide Shipping - How You Benefit

At Gymaholics, we take pride in offering high-quality products at attractive prices worldwide. Through our direct partnerships with international manufacturers, we can guarantee particularly competitive prices. Products are shipped directly from the manufacturer to your home - this not only saves costs but is also sustainable!

Delivery Times at a Glance

  • Germany: 10-30 business days
  • Europe: 8-40 business days
  • USA: 5-12 business days

Important to know: When ordering multiple items, they may be shipped from different locations and therefore arrive at different times.

How to Track Your Order

  1. Order Confirmation: Within 1-3 business days via email
  2. Shipping Confirmation: Once your order is on its way, including tracking number
  3. Package Tracking: Tracking function is activated after 24-48 hours

💡 Pro Tip: Check your spam folder for our emails!

Delivery Delays - What You Should Know

  • First, check the chosen shipping option and announced delivery date in your order confirmation
  • Note: The stated delivery time must be exceeded before we can initiate an investigation
  • International shipments may occasionally be delayed in logistics hubs

Delivery & Acceptance

  • Flexible delivery options: Safe place delivery or neighbor delivery possible
  • Important: Make this request in advance directly with the delivery service using your tracking ID
  • If delivery is not possible, you'll receive a notification card with all further options

Customs & Import Duties

What you should know:

  • Additional fees may apply in the destination country
  • These are not included in the purchase price
  • The amount is determined by the respective customs office
  • As the recipient, you are responsible for payment

Special Cases with Returns

If your shipment is returned:

  • Investigation of reasons (e.g., incorrect address, missing name)
  • Processing time for returns: 20-30 days
  • Credit note issued after receipt of goods
  • Return shipping costs for self-caused returns are borne by the customer

Customer Service Hotline

We're here to help with questions about your delivery:

  • Email: [Insert email address]
  • Phone: [Insert phone number]
  • Service Hours: [Insert times]

💡 Extra Tip: Always have your order number ready when making inquiries - this speeds up processing!

Sustainable Packaging

We focus on environmentally friendly packaging:

  • Recyclable materials
  • Optimal package sizes
  • Plastic-free alternatives where possible