Shipping & Delivery - Everything You Need to Know

Worldwide Shipping - How You Benefit

At Gymaholics, we take pride in offering high-quality products at attractive prices worldwide. Through our direct partnerships with international manufacturers, we can guarantee particularly competitive prices. Products are shipped directly from the manufacturer to your home - this not only saves costs but is also sustainable!

Delivery Times at a Glance

• Germany: 10-30 business days
• Europe: 8-40 business days
• USA: 5-12 business days

Important to know: When ordering multiple items, they may be shipped from different locations and therefore arrive at different times.

How to Track Your Order

1. Order Confirmation: Within 1-3 business days via email
2. Shipping Confirmation: Once your order is on its way, including tracking number
3. Package Tracking: Tracking function is activated after 24-48 hours

💡 Pro Tip: Check your spam folder for our emails!

Delivery Delays - What You Should Know

• First, check the chosen shipping option and announced delivery date in your order confirmation
• Note: The stated delivery time must be exceeded before we can initiate an investigation
• International shipments may occasionally be delayed in logistics hubs

Delivery & Acceptance

• Flexible delivery options: Safe place delivery or neighbor delivery possible
• Important: Make this request in advance directly with the delivery service using your tracking ID
• If delivery is not possible, you'll receive a notification card with all further options

Customs & Import Duties

What you should know:

• Additional fees may apply in the destination country
• These are not included in the purchase price
• The amount is determined by the respective customs office
• As the recipient, you are responsible for payment

Special Cases with Returns

If your shipment is returned:

• Investigation of reasons (e.g., incorrect address, missing name)
• Processing time for returns: 20-30 days
• Credit note issued after receipt of goods
• Return shipping costs for self-caused returns are borne by the customer

Customer Service Hotline

We're here to help with questions about your delivery:

• Email: [Insert email address]
• Phone: [Insert phone number]
• Service Hours: [Insert times]

💡 Extra Tip: Always have your order number ready when making inquiries - this speeds up processing!

Sustainable Packaging

We focus on environmentally friendly packaging:

• Recyclable materials
• Optimal package sizes
• Plastic-free alternatives where possible